Refunds and Returns Policy for DockPowerHub.com
Effective Date: 12/07/2024
Introduction
At DockPowerHub.com, operated by Trishana Fashion Pty Ltd, we are committed to ensuring your satisfaction with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. We strive to make this process as easy and fair as possible.
General Policy
If you are not completely satisfied with your purchase, you can return the product to us within 30 days of the delivery date for a full refund or exchange, subject to the conditions outlined below.
Conditions for Returns
- Original Condition: The product must be returned in its original condition, including all packaging, accessories, and documentation.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.
- Non-returnable Items: Certain items are non-returnable, including gift cards, downloadable software products, and items marked as final sale.
Return Process
- Initiate a Return: To start a return, please contact our customer support team at tanmoy.biswas78@gmail.com with your order number, the reason for the return, and any relevant photos if the product is damaged or defective.
- Approval: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to send the product back to us.
- Packaging: Securely package the product, including all original packaging, accessories, and documentation. Clearly mark the return authorization number on the outside of the package.
- Shipping: Ship the product to the following address:Trishana Fashion Pty Ltd
DockPowerHub Returns
Werribee, Melbourne, Australia
Refund Process
- Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our return conditions. This process typically takes 3-5 business days.
- Refund Issuance: Once the return is approved, we will process your refund to the original payment method. You will receive an email notification once the refund is issued.
- Timeframe: Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
Fees and Costs
- Return Shipping Costs: Customers are responsible for the cost of return shipping unless the product is defective or we made an error in your order.
- Restocking Fee: We do not charge a restocking fee for returns that meet our conditions.
Exchanges
- Defective or Damaged Items: If you received a defective or damaged product, please contact us at tanmoy.biswas78@gmail.com within 30 days of delivery. We will arrange for a replacement or issue a full refund, including return shipping costs.
- Exchange Requests: For exchanges of non-defective items, please follow the same return process. Once we receive and inspect the returned product, we will process the exchange.
Contact Information
If you have any questions or need assistance with your return, please contact our customer support team:
Email: tanmoy.biswas78@gmail.com
Address: Werribee, Melbourne, Australia
Final Note
We are committed to providing high-quality products and excellent customer service. Your feedback is important to us, and we are here to assist you with any concerns or questions you may have regarding our products or return process.
Thank you for choosing DockPowerHub.com. We value your business and strive to ensure your complete satisfaction.